AG77 Privacy Policy — How We Keep Your Information Safe

When you create an account and use our services on AG77, we collect the following information:

Personal Identity Information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential Address
• National ID (NID) or passport number (for KYC verification)

Financial information:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit & Withdrawal Information

Technical Information:

• IP address and device information
• Browser type and operating system
• Login time and activity logs
• Cookies and session data

AG77 uses the information it collects from you for the following purposes:

• Account management: To verify registration, login, and identity.
• Transaction Processing: To process deposits and withdrawals smoothly.
• Service Improvement: To improve your experience on the platform.
• Security Verification: To prevent fraud, money laundering, and unauthorized access.
• Legal obligations: To meet regulatory requirements.
• Customer Support: To address your issues and answer your questions.
• Promotional Information: To send you offers and bonus updates, with your consent.

AG77 never sells or rents your data. However, information may be shared with third parties in the following limited circumstances:

• Payment Providers: With mobile banking providers for transaction processing.
• Technology Partners: With trusted technology providers who operate under strict confidentiality agreements to keep the platform running.
• Legal authorities: Based on a court order or a lawful request from a regulatory authority.
• Fraud Prevention: To the relevant authorities for the prevention of financial crime.

Before sharing data with any third party, ag77 ensures that party meets the required data protection standards.

AG77 uses industry-leading technology to keep your data secure:

• SSL/TLS encryption: All communications are protected with 256-bit encryption.
• Firewall Protection: Advanced firewall to protect servers from external attacks.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Secure Data Centers: Servers secured with both physical and digital protection.
• Regular Backups: Regular backups to prevent data loss.
• Staff training: All ag77 staff receive regular training on data protection.

The AG77 website uses cookies to enhance your experience. Cookies are small text files stored on your device.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.

Under AG77's Privacy Policy, you have the following rights:

• Right to Access: The right to know what information AG77 holds about you.
• Right to Rectification: The right to update any incorrect or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to object to the use of your data for any purpose.
• Right to Data Portability: The right to receive a copy of your data.
• Marketing Opt-Out: The right to opt out of promotional communications.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

AG77 does not retain data longer than necessary. Our general data retention policy is as follows:

• Account information: For the duration of account activity and 5 years after closure.
• Transaction Records: A minimum of 5 years, as required by legal obligations.
• KYC documents: Up to 7 years after verification.
• Log Files: 12 months for security purposes.
• Marketing Information: Deleted immediately upon your opt-out.

After a defined period, data is securely deleted or anonymized so it can no longer be identified.

AG77 strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• Collected data is deleted immediately.

If you are aware that a minor has created an account on AG77, please notify our support team.

AG77 may update this Privacy Policy as needed. When changes are made:

• The last updated date will be published on this page.
• Members will be notified by email of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions or concerns about our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Support Available
• Response Time: Usually within 24–48 hours

We take any privacy concerns you have seriously and are always ready to resolve them promptly.